Does the
customer require a special
phone?
The short answer is "no".
With an analog telephone adapter (ATA) the
customer can use any touch tone analog telephone
that they already own. (Click
here to learn more about ATA.)
However, some of the
features available with digital service (i.e.,
Visual Voicemail, Caller ID, etc.) will not work
with phones that do not support the feature.
Yet, many new phones support all of these
features and are very inexpensive, starting at around
$15 per phone.
If a customer wants to upgrade their
telephone, do they need to ask for a VoIP
telephone?
Absolutely not!
Simply select any standard analog telephone with
the features you desire and it will work just
fine.
Will it work for every telephone in the
house?
That depends...
If the internet connection and modem are close
to the telephone box where the outside telephone
line enters the house, the entire house can be
converted to digital or VoIP service. The
customer should secure professional help to
accomplish this. Short of this, the customer can
secure cordless phones where there is a single
base hooked to the ATA and any number of
cordless extensions (some up to 10) that can
easily be placed in other rooms. For more
information on this subject,
click here.
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